ComputerML
Frequently Asked Questions
Here is how our services work step by step.
How does an in-person repair work?
1. Send me a message through the contact form describing the issue. 2. I give you a free estimate and we schedule a drop-off at my office in L'Ange-Gardien. 3. I diagnose the device, confirm the price with you before doing any work, and let you know as soon as it is ready for pickup.
How does remote troubleshooting work?
If your computer turns on and connects to the internet, many software issues (slowness, viruses, setup, Windows errors) can be fixed without travel. We agree on a time, you open a secure remote-support tool with a one-time code, and you watch everything on your screen. Once finished, access is closed.
How does a custom PC build work?
1. Tell me your budget and what you use the PC for (gaming, office, creation). 2. I prepare a compatible, best-value parts list. 3. Once approved, I assemble the PC, install Windows and drivers, and stress-test everything so it is ready to plug in and use.
Will I lose my files or photos?
Most repairs and upgrades (like adding RAM or removing viruses) leave your personal files untouched. If a Windows reinstall or drive replacement is needed, I always check with you first.
How do I know if my device is worth fixing?
Honesty comes first: I will never push unnecessary parts or repairs. If fixing your computer costs more than it is worth, or if a simpler, cheaper option exists, I will tell you straight up before doing any work.
What are your turnaround times and hours?
Because I run ComputerML part-time, I work by appointment (including evenings and weekends based on availability). This keeps service personal and prices fair. Send me a message and I will get back to you quickly.